Growth in a professional services firm brings opportunity, but it also exposes how work, people, and expectations are managed across the business. Hiring becomes more frequent, teams expand, and questions around roles, performance, and advancement become more visible. What worked when the firm was smaller starts to show strain as different groups develop their own ways of recruiting, managing, and staffing.
That strain is often not about effort. It is structural. When recruiting, performance management, and capacity planning operate independently, growth begins to slow and create inconsistency across teams. Duffy Kruspodin refers to this as Talent Drag. This week’s breakdown outlines the three internal systems that determine how talent enters the firm, develops, and supports client work, and how to evaluate whether those systems are aligned for what comes next.
Download the Talent System Guide A structured view of the recruiting, performance, and capacity systems that determine how your firm scales.
General Disclosure: The information provided in this article is for general informational purposes only and does not constitute professional accounting, tax, or legal advice. Laws and regulations are subject to change and may vary based on specific facts or jurisdictions. Presentation of this information is not intended to create, and receipt does not constitute, an accountant-client relationship. Readers are advised not to act upon this information without seeking the services of a qualified professional.
When billing, reporting, and cash planning fall out of sync, decisions slow down. Learn how to identify planning drag and restore alignment. Download the guide.
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